What Priority Support Will I Receive?

In order to ensure high-quality support for our paying users, we are unable to guarantee email support for Basic users. As a result, please make sure to use the email address associated with your paid account when sending a support request. For all of our free users, please consult the articles in our help center.

Priority support for paid users:

Pro users: 12 hours / 7 days a week.

Business users: 24 hours / 7 days a week.


For users on our Basic plan we offer the following self-service options:

Online Help Center


Demo and Tutorial Videos

If you have problems with your account activation, two-factor authentication, whitelisting your educational email address, or resetting your password, please resubmit your request here and select Login problem as Type of request.

If you have sales-related questions or would like to request a trial, please contact us via our sales contact form.

For invoice inquiries, refund requests and anything else related to billing, please resubmit your request here and select Billing / Refund as Type of request.

If you’d like to get in touch with our marketing and PR team, please send your inquiry to press@meisterlabs.com.

Do you want to share a great idea for our tool? Then please resubmit your request here and select Feature request as Type of request.


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