In order to ensure high-quality support for our paying users, we are unable to guarantee email support for Basic users. As a result, please make sure to use the email address associated with your paid account when sending a support request. For all of our free users, please consult the articles in our help center.
Priority support for paid users:
Pro users: 12 hours / 7 days a week.
Business users: 24 hours / 7 days a week.
For users on our Basic plan we offer the following self-service options:
If you have problems with your account activation, two-factor authentication, whitelisting your educational email address, or resetting your password, please resubmit your request here and select Login problem as Type of request.
If you have sales-related questions or would like to request a trial, please contact us via our sales contact form.
For invoice inquiries, refund requests and anything else related to billing, please resubmit your request here and select Billing / Refund as Type of request.
If you’d like to get in touch with our marketing and PR team, please send your inquiry to firstname.lastname@example.org.
Do you want to share a great idea for our tool? Then please resubmit your request here and select Feature request as Type of request.