Disclaimer: The current FreshDesk integration is not functional. We are currently working on a new integration with FreshDesk.
Note: At the moment you cannot connect team projects with Freshdesk and tasks from such projects wouldn't be found by FreshDesk. Only your projects are available, not the teams. (this is something we may look into changing in coming updates).
This integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link them to existing MeisterTask tasks. You can easily follow their progress and keep up to date with discussions right inside Freshdesk.
How to Install MeisterTask for Freshdesk
Take a look at this short video demonstration or follow the steps as outlined below:
Step 1. Login to your Freshdesk account and visit the Admin area. Click on Get more apps, and then select MeisterTask from the list of available apps. If you don’t see the MeisterTask Icon right away, you can find it in the Issue Tracking category.
Step 2. Click the Install button and follow the authentication flow.
Once the app is installed, MeisterTask will appear in the sidebar in the ticket view, and you will be able to link tickets to existing tasks, or create new tasks in any of your MeisterTask projects. Here’s how that works:
How to link an existing task in MeisterTask to a ticket in Freshdesk:
Step 1. While you’re in Freshdesk’s ticket view, click on Link Existing Task. This will open an input field where you can paste the task token.
Step 2. Go to MeisterTask and open the task you want to link to the ticket. Click on the ellipsis in the top right corner of the task dialog and select Copy Token from the dropdown menu.
Step 3. Back in Freshdesk, paste the token into the input field and click Add.
How to create a new task from a ticket:
Step 1. Click on the Create Task button to open the task creation dialog. When opening it for the first time, it will fetch all the information regarding your MeisterTask projects.
Step 2. Select a project, section and an assignee for the new task. The task name and notes are pre-filled with information from the ticket.
Step 3. Click on Create Task to complete the process. The task will appear in MeisterTask immediately, where your back office team can start working on it.
Comments left in the task as well as changes to its status appear in Freshdesk right away, so customer service agents are able to follow along and relay updates to the customer quickly and efficiently.