“Payment issues” can be anything that stops you from paying for your product. If you cannot complete a payment, find a relevant section below and follow the steps. If you're still having trouble, be sure to reach out to us at MeisterTask support!

Basic troubleshooting for technical problems

If MindMeister or MeisterTask isn't working properly, a few simple steps can often help. Follow the instructions for your device:

• First aid steps on the web
• First aid steps in the iOS or Android app on your mobile phone

I’m Stuck At the “I’m Not a Robot” Stage  

The “I’m not a robot” field helps us to stop unwanted payments from your card. If you cannot pass this stage: 

1. Clear the cache and erase cookies in your browser. The help section for your browser will provide detailed instructions. Then, attempt the payment again.
2. Use a different browser or switch to private browsing (incognito mode for Google Chrome). Then, attempt the payment again. 

If you still cannot proceed, contact MindMeister Support or MeisterTask Support for help.  

I Get an Error Notification When I Try to Pay

Error notifications can appear when your browser or system has a problem while processing an action, including payments. 

If you receive an error notification: 

1. Read the notification carefully and follow any suggested steps. 
2. Attempt the payment again. 
3. Try basic troubleshooting steps. 
4. Try with another payment method.

IMPORTANT: Stop attempting payments if you are unsure whether your payment was processed, or if you repeatedly receive the same error notification. In either case, contact MindMeister Support or MeisterTask Support for help.  

If you only want to buy 1 license, and never ever want to buy more then one license then you can buy the subscription via mobile. 

I can’t complete a mobile payment.

Mobile payments are processed by the service from which you downloaded the app: GooglePlay (for Android) or Apple (for iOS). 

If you cannot pay via mobile, contact Google or Apple for further information.

If you cannot find instructions that match your problem, contact MindMeister Support or MeisterTask Support for help.  

International Payment Issues

If you are experiencing difficulty paying from outside the United States or Germany, we kindly suggest making sure that your credit/debit card has been activated for international purchases. 

3D Secure Error

Error message: "Something has gone wrong. Amount must match the 3D Secure authorization amount."

The 3D secure error message appears when there is an issue with your card or bank account. Please reach out to your bank to resolve this issue.

I get the error, "An error occurred. 2044 Declined - Call Issuer"

This error message appears when a transaction attempt is declined by your bank or card provider. The error is not caused by Meister or our billing system—it is returned directly from your card issuer.

What you can do: 

• Contact your bank or card issuer. 
• Try a different payment method
• Check for card limits or restrictions. 

Common Error Codes 

Meister uses Braintree Payments to process credit card transactions. The following error messages appear when a transaction attempt is declined by your bank or card provider. The error is not caused by Meister or our billing system, it is returned directly from your card issuer.

Below is a list of the most common Braintree error codes and how to resolve them.

For a complete list of Braintree error codes and additional troubleshooting tips, visit this documentation.

Still having trouble?

Contact our Support team here.

Or learn more about managing your account and billing information:

• Manage Your Subscription (Individual Users)
• Manage Your Billing and Payment Information
• Manage Your Team's Licenses and Subscription Plans
• Change Notification Settings