Manage Your Billing and Payment Information

Billing and Payment Settings can only be managed by Team Administrators


You can change your payment method, edit your billing address and view your invoices in the Billing section of the Accounts page.

Add or Change Your Payment Method

You can add or edit your payment methods from the Billing section of the accounts page. Meister currently only accepts payment by card or via PayPal.  

 

  1. Click your user avatar in the top-right corner of the MeisterTask interface.
  2. Select Account from the drop-down menu.
  3. Click Billing on the left side of the accounts page.
  4. Click Add a payment method.

    -or-
  5. Click the pen icon next to an existing payment method to edit it.

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  6. Choose whether you'd like to pay by card or via PayPal.
  7. Enter your billing information and click Save. 
Payment Methods

Your Meister products are billed separately. As such, you can choose a unique payment method for each product you currently own licenses for.

Edit Your Billing Address

Your billing address can be edited in the Billing section of the accounts page.

 

  1. Click your user avatar in the top-right corner of the MeisterTask interface.
  2. Select Account from the drop-down menu.
  3. Click Billing on the left side of the accounts page.
  4. Click the Billing Address tab.
  5. Enter your billing address and click Save Changes.

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The email address listed here will receive a copy of the invoice.

Change Your Billing Cycle 

MeisterTask users can choose between a monthly or annual billing cycle. To change your billing cycle:

 

  1. Click your user avatar in the top-right corner of the MeisterTask interface.
  2. Select Account from the drop-down menu.
  3. Click Plans the left side of the accounts page.
  4. Scroll down to MeisterTask and click one of the Edit buttons.

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  5. Click your current billing cycle (Billed annually or Billed monthly.).
  6. Select a new billing cycle from the drop-down menu.
  7. Click Update.

Your new billing cycle will take effect at the end of the current license period.

Product Billing Cycles

Certain billing cycles are not available for all products. For example, MindMeister may be billed semi-annually or annually, whereas MeisterTask may only be billed monthly or annually.

Adding New Users to a Paid (Pro or Business) Team

When team admins add a new user to their team, they'll receive an invoice notifying them that they have 7 days to complete the payment. If the payment is not received after these 7 days, the new user's account will be disabled. The rest of the team will remain active.

View Your Invoices

You can access and download all of your invoices in the Invoices section of the Billing page.

 

  1. Click your user avatar in the top-right corner of the MeisterTask interface.
  2. Select Account from the drop-down menu.
  3. Click Billing on the left side of the accounts page.
  4. Click the Invoices tab. 
  5. Your invoices for each product are displayed and organized by date. Click on any invoice to download it as a pdf.

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Why is the extra license priced differently?

The extra license is priced differently because the cost is prorated. You only pay for the days the new member is part of your team until the next billing date, rather than for the full billing cycle.

Cancel Your Subscription

You can cancel your subscription to any Meister Product from the Plans section of the accounts page. Canceling your subscription will downgrade your licenses to the free Basic plan at the end of your next license period.

 

  1. Click your user avatar in the top-right corner of the MeisterTask interface.
  2. Select Account from the drop-down menu.
  3. Click Plans on the left side of the accounts page.
  4. Scroll down to the product you'd like to cancel your subscription for.
  5. Click cancel your subscription on the bottom of your screen.

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  6. Click downgrade in the next window to confirm your decision. Your cancelation will take effect at the end of the current license period. 

To find out more about managing your team's licenses and plans, visit our dedicated help center article here.

If you have a dedicated Success Manager and would like to cancel your contract, please reach out to our Accounts team.

If you don't have a dedicated Manager and are having trouble cancelling your subscription, reach out to MeisterTask Support.

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