Meister is committed to a fair billing policy in line with our Terms of Service.

The following applies to all consumers:

Consumers are entitled to full refunds exclusively under one of the following conditions:

• Right of revocation: The refund request is received within 14 days of the original purchase. This is applicable to an initial purchase, as well as for upgrades (only for the additional licenses).
• Auto-renewal and termination: Consumers have the right to cancel the paid version at any time after the minimum usage period (initial term) has expired, with a notice period of one month. This means: If the subscription is renewed for another year after the initial term and the subscription is canceled right after renewal, customers will receive a refund for 11 of the 12 months.

The following applies to all Business-to-Business (B2B) users:

• No revocation right: Business customers do not have a right of revocation after initial purchase or upgrades.
• Auto-renewal: Business customers can be auto-renewed for additional terms after the initial term. There is no refund for renewals.
• Termination: The termination period according to Meister’s order forms is 30 days to the end of the current term. Customers can downgrade at the time of the next renewal if a termination notice was sent more than 30 days before the current term ends.

To submit a refund request, reach out to our support staff here. A member of our team will reach out and address your case individually.

The eligibility for a refund is not contingent upon the specific type of subscription you hold. In other words, the type of subscription has no influence on the refund policy.

If you have a dedicated Success Manager and would like to cancel your contract, please reach out to our Accounts team.

If you don't have a dedicated Manager and are having trouble cancelling your subscription, reach out to MindMeister Support.