Send Error Logs on iOS

This feature is available to all users

Submitting error logs from your iOS device can help our support staff to better understand your issue and investigate potential bugs.


 

Submit Error Logs on iOS:

If a customer support agent has requested error logs from your device, please follow the steps below to send your logs to Meister.

 

  1. Open MeisterTask on your iOS device.
  2. Tap your user avatar in the upper-left corner of your screen to enter the My Account menu.
  3. Long press (approx. 3 seconds) on the large user avatar in the My Account area.
  4. Select Send Full Log Files.
  5. Once your error log is submitted, please reach out to your support agent and let them know that logs were successfully sent.

Data Privacy

Meister is committed to strictest confidentiality in its handling of customer data. We do not sell, trade, exchange or otherwise make available any personally identifiable information to any other team or organization. More information can be found on our security page and in our privacy policy.

Critical Errors

If you are unable to open the MeisterTask mobile app, you can still send error logs manually via your device's System Settings.

To do this, navigate to Settings > Privacy > Analytics and Improvements > Analytics Data, then search for the most recent MeisterTask file. Download this file and send it to support@meistertask.com with a description of your issue.


 

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Learn more about the MeisterTask iOS App: