Why Can't I Add Certain Users to My Team?

This article applies to Team Administrators

Currently, only the following types of users can join a team:

  • New users who do not yet have a MeisterTask account
  • Users of MeisterTask's basic (free) plan who are NOT members of a MeisterTask team

If a team administrator tries to invite a user who does not belong to one of these categories, they will receive the following error message:

 

Screenshot_2022-05-27_at_14.19.27.png

 


To bypass this error:

Contact the user you are unable to invite and ensure that they have both downgraded to basic and left their current team


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