Need help? Before reaching out to Meister Support, be sure to browse the step-by-step guides in our Help Center, the MeisterTask Academy, tutorial videos on our Youtube Channel, and our library of on-demand Webinars.
For a fast answer, we recommend first asking our network of experts in the Meister Community, where you can find answers, share best practices and submit your feature ideas.
What Support Is Available on My Subscription Plan?
Meister offers tiered support levels based on your subscription plan. More information about subscription plans can be found on our pricing pages for MindMeister, MeisterTask and MeisterNote.
Basic (Free) |
Pro |
Business |
Enterprise |
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Product/General Use Questions |
Ask the Meister Community |
Ask the Meister Community Submit an E-Mail Support Request |
Ask the Meister Community Submit an E-Mail Support Request Contact Meister Support via Telephone |
Ask the Meister Community Reach out to your dedicated Customer Success Manager Contact Meister Support via Telephone |
Feature Requests |
Visit the Community Wish List |
Visit the Community Wish List
Reach out to your dedicated Customer Success Manager |
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Billing Questions |
Ask the Meister Community | Submit an E-Mail Support Request |
Submit an E-Mail Support Request Contact Meister Support via Telephone |
Reach out to your dedicated Customer Success Manager |
Sales Inquiries |
Contact MeisterTask Support
Please note that ticket support is only available on Pro, Business and Enterprise plans.
To contact MeisterTask Support:
- Sign in to a paid version of MeisterTask.
- Click the❓Help Menu in the top-right corner of MeisterTask.
- Select Contact Us from the drop-down menu.
Can't contact support:
If you are a paying user and are unable to access support, click here to reach out directly.Contact MindMeister Support
Please note that ticket support is only available on paid plans.
To contact MindMeister Support:
- Sign in to a paid version of MindMeister.
- Open any mind map.
- Click the question mark ❓ in the lower-right corner of your mind map.
- Select Contact Us from the drop-down menu.
Can't contact support:
If you are a paying user and are unable to access support, click here to reach out directly.Critical Errors:
If you are unable to open a mind map, please click here.
Contact MeisterNote Support
Please note that ticket support is only available on paid plans.
To contact MeisterNote Support:
- Sign in to a paid version of MeisterNote.
- Visit this link.
Login Issues
Login issues:
If you are unable to log in to your account, please click here.